ANDMORE Markets App: 1 Omnichannel Buyer Platform instead of 5 Separate Apps

Role
VP of Product
Team
Product, Design, Engineering & Analytics
Timeframe
2022–2026
Status
Live
ANDMORE Markets App was a pivot from Market-focused, separate apps to a Buyer-focused omnichannel experience that drives digital connections at physical market events
Market attendees and buyers were juggling five separate apps across markets that didn't serve their needs for planning and attending Markets, and it showed: an average 2.2-star rating. Research showed that Buyers needed one connected experience across web and mobile app that was intuitive regardless of Market brand: a location-aware, personalized app that would change the relationship between both the Buyer and Seller, and the Buyer and the Market operator. The ANDMORE Markets app (neé @Market App) grew adoption 350%+ and the rating hit 4.8 across 1.6k reviews, 90%+ positive sentiment and the underlying data-driven visibility into at-market activity has been an invaluable resource for the market operations and personalization.
350%+
adoption growth
2.2 → 4.8
rating, across 1.6k reviews
90%+
positive sentiment
My role
Led UX research, developed Product Strategy, business lead on Data and Solutions Architecture; developed analytics and first in-showroom physical activity and Buyer <> Seller connection data extraction. Led build v. buy analysis and org design for project team. Developed internal and customer change management plans and GTM strategy.